Returns & Exchanges

At Exclusive Furniture, we want you to be completely satisfied with your home investment. If your new piece isn't the perfect fit, our streamlined return process ensures a smooth transition to finding the right decor for your space.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 14 days of delivery to start your return authorization and receive a unique tracking number.

• 2.
  Prepare for Pickup

  Ensure all furniture is in its original condition and securely packaged in the original boxes to prevent damage during transit.

• 3.
  Schedule Collection

  Our specialized white-glove logistics team will coordinate a convenient time to collect the items directly from your residence.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.